Return & Exchange Policy
At Slimjim India, we are committed to providing our customers with high-quality products and exceptional customer service. We understand that sometimes you may need to return or exchange a product, and we have established the following policy to ensure a hassle-free and transparent process.
Return and Exchange Eligibility
- We offer a "no questions asked" replacement policy on certain products , if you receive a defective or damaged product, you can request a replacement within 7 days of delivery.
- For other products and categories, the return and exchange eligibility is subject to the seller/brand policy. We encourage you to read the product description carefully and check the eligibility before placing an order. You can also connect with our customer support executive and confirm eligibility prior to purchase.
- If you wish to return or exchange a product after 7 days of delivery, you may not be eligible for a full refund. In such cases, we can provide you with a store credit against the amount, which you can use for future purchases on our website.
- Return and Exchange Process
- To initiate a return or exchange request, please contact our customer service team via email or phone within 7 days of delivery.
- We will guide you through the process and provide you with all the necessary details and instructions.
- Return shipping cost to be borne by the customer in case of return / exchange
- Please ensure that the product is in its original condition, unused, and with all the tags and packaging intact.
- We will arrange for the pickup of the product from your location and will initiate the refund or replacement process as per the eligibility
- For eligible products, we will initiate the refund process once we receive the product and verify its condition.
- We will process the refund within 7 business days of receiving the product, and the amount will be credited to the original payment method.
- Please note that the refund amount may vary depending on the payment method and applicable taxes, discounts, shipping costs.
We hope that our return and exchange policy provides you with the confidence to shop with us and enjoy our products. If you have any questions or concerns, please do not hesitate to contact our customer service team, and we will be happy to assist you.
simply call our Helpline No: 8369341759 and our customer executive will help you with the exchange or cancellation of your order.
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